Terms and Conditions(RaCoupon)

Article 1 Purpose

  1. This Terms of Use shall stipulate the terms and conditions for providing RaCoupon and the related services (hereinafter referred to as the "Services") by Rakuten Group, Inc. (hereinafter referred to as the "Company") to members who have registered as members (hereinafter referred to as "Members") under the Rakuten Membership Rules (hereinafter referred to as the "Membership Agreement").
  2. Rules, guidelines etc. otherwise specified by the Company (hereinafter referred to as "guidelines etc.") and the Membership Agreement shall be applied to matters regarding the Services not stipulated in this Terms of Use.
  3. If this Terms of Use applicable to the transaction to which Coupons apply differ from other Terms of Use applicable to the transaction between the Company and Members, this Terms of Use shall be applied.

Article 2 RaCoupon

  1. Coupons provided by the Company in the Services (hereinafter referred to as "Coupons") shall be of the two types specified below.
    (1) Service Coupons - Coupons issued by the Company or third parties designated by the Company, which can be used at the Rakuten Ichiba Mall, websites designated by the Company or the third parties and applications for using them (hereinafter referred to as the "designated websites") except the coupons which defined in next issue.
    (2) Shop Coupons – Coupons issued by third parties designated by the Company (including, but not limited to, tenants of the Rakuten Ichiba Mall and accommodation facilities registered in Rakuten Travel) (hereinafter referred to as "Shops" ) to Members through the system provided by the Company, or issued by the Company within the conditions defined with Shops, and which are able to be used on the designated websites.
  2. The Company shall separately determine for each Coupon the conditions for granting Coupons, the content of Services that Members can receive with Coupons, the valid period of Coupons, conditions of use and other conditions. However, for Shop Coupons, Shops shall specify these conditions within the scope approved by the Company. Members shall use Coupons after confirming these conditions each time of receipt.
  3. When Members satisfy the granting conditions prescribed for each Coupon, the Company (or Shops in the case of Shop Coupons) shall grant Coupons to Members.
  4. When the Company (including the third parties designated by the Company in the case of Service Coupons, the same applies hereinafter, or Shops in the case of Shop Coupons) designates Coupons acquisition method, including clicking at a given website, inputting URLs and others, Members shall follow the predetermined procedures to acquire Coupons.
  5. Members are able to use Coupons in the manner prescribed by the Company when the conditions of use specified by the Company (or Shops in the case of Shop Coupons) are satisfied.

Article 3 Management of Coupons

  1. The Company shall announce to Members the number and content etc. of Coupons held by Members in the prescribed method.
  2. The final decision on the number and content of Coupons in Paragraph 1 shall be made by the Company, and Members shall follow such decision.
  3. If Members have doubts about the conditions for granting Shop Coupons, content (conditions of use, content of services that Members can receive with Coupons, valid period, and other various conditions), and the number of Coupons held, they shall verify with the Shops issuing the relevant Coupons.

Article 4 Prohibitions on Transfer of Coupons

  1. Members may not transfer to third parties or pledge Coupons they hold or share Coupons among Members.
  2. A member with multiple membership registration may not transfer Coupons owned in one membership registration to another or total such Coupons.

Article 5 Cancellation or Extinguishment of Coupons

  1. When the Company judges that Members fall under any of the following, the Company may cancel part or all of Coupons held by Members without prior notification.
    (1) If, after Coupons are granted, it becomes clear to the Company that Members do not satisfy the conditions for granting of Coupons.
    (2) In the event that Members conduct illegal acts or misconduct.
    (3) In case where Members violate these Terms of Use, Membership Agreement or other terms or rules etc. established by the Company.
    (4) The Company otherwise deems it appropriate to cancel Coupons granted to Members based on reasonable grounds.
  2. If the Company reasonably judges that it is appropriate to cancel Coupons granted to Members due to technical or administrative reasons, such as when the Company or Shops issue Coupons with different contents than planned, the Company may cancel part or all of Coupons held by Members without prior notification until Members actually receive or use goods or services, regardless of whether or not conclusion of contracts set forth in the designated websites.
  3. Unless Members use Coupons during the valid period defined for each Coupon, Coupons shall be automatically expired after the expiration date.

Article 6 Use of Coupons for Settlement

  1. In accordance with the conditions of use for Coupons held by Members, Members may apply Coupons to all or part of the payment of the price of goods or services (including shipping fees, commission and consumption taxes, the same applies hereinafter) (hereinafter referred to as "Settlement") on the designated websites in the method as prescribed by the Company.
  2. The Company (or Shops in the case of Shop Coupons) may restrict services or products, etc. to which Coupons may be applied as described in the preceding paragraph, or set conditions on the use of Coupons.
  3. Members, after completing Settlement without using Coupons, cannot subsequently request the Company, Shops or counterparty to the transaction to use Coupons.
  4. In the event that Members wish to cancel use of Coupons, or cancel or change transactions settled with Coupons, they shall resolve the cancelation or the change directly with counterparty to the transaction. The Company will not return or reissue Coupons, or refund the amount paid with Coupons except where there is any cause attributable to the Company. If there are separate provisions stipulating the content of and conditions of use for Coupons, these provisions shall be complied with.
  5. When using Coupons for Settlement, even if the amount of discount and other benefits entitled with Coupons exceed the settlement price, Members shall not request the Company, Shops or counterparties to the transaction to refund the difference between Coupons and the settlement price (irrespective of whether it is in cash, points, coupons and any other medium), or to provide extra goods or services.

Article 7 Use of Coupons for Purposes Other Than Settlement

  1. In addition to use of Coupons in Settlement as prescribed in the preceding Article, Members are able to use Coupons in accordance with the content of Coupons and entitled to gifts and services, application for lotteries and other privileges (collectively referred to as the "Privileges") in exchange.
  2. The Company (or Shops in the case of Shop Coupons) shall decide the type, content and other conditions of the Privileges for each Coupon.
  3. Privileges may be sometimes provided by affiliated companies entrusted by the Company (or Shops in the case of Shop Coupons) (hereinafter referred to as the "Affiliated Companies"). In this case, conditions of use of the Privileges may be subject to the terms of use and other conditions of the Affiliated Companies. The Company or Shops shall undertake no guarantees for quality or utility, etc. of the Privileges.
  4. The Privileges entitled with Shop Coupons shall be specified by Shops. The Company shall undertake no guarantees for quality or utility, etc. of the Privileges. If Members are in doubt about the Privileges entitled with Shop Coupons, they shall resolve directly with Shops.
  5. The Company (or Shops in the case of Shop Coupons) may change the content of the Privileges entitled with Coupons. The Company also may not offer the Privileges entitled with Coupons due to out of stock, dissolution of partnerships with Affiliated Companies or other reasons.
  6. Members shall not request to return the Privileges or exchange for other Privileges unless the Company (or Shops in the case of Shop Coupons) or Affiliated Companies are to be held responsible.

Article 8 Accidents, etc.

  1. In the event that products purchased with Coupons or the Privileges are lost, stolen, damaged, broken during or after delivery, or delivery is delayed, the Company shall not bear any responsibility or return Coupons unless these accidents arise due to any cause attributable to the Company.

Article 9 Cancelation of Coupons After Use

  1. If Coupons are canceled in accordance with Article 5 after Members have used them in Settlement, transactions which are objects of Settlement may be canceled or reserved. In cases arising from Article 5, Paragraph 2, the Company or Shops may cancel transactions which are objects of Settlement until Members actually receive or use goods or services, regardless of whether or not conclusion of contracts set forth in the designated websites.
  2. If Coupons are canceled in accordance with Article 5 after they have been used to exchange for the Privileges provided as in Article 7, Members' application for exchange for the Privileges may be canceled or reserved. In cases arising from Article 5, Paragraph 2, the Company or Shops may cancel Members' application for exchange for the Privileges until Members actually receives the Privileges, regardless of whether or not conclusion of contracts set forth in the designated websites.

Article 10 Prohibition on Cashing Coupons

  1. Members may not cash Coupons in any circumstances.

Article 11 Use of Coupons by Third Parties

  1. Coupons held by Members may only be used by that Members, and not by a third party.
  2. If user IDs and passwords entered when using Coupons are confirmed to be identical to the registered user IDs and passwords in a manner prescribed by the Company, the Company shall deem it Members' use of Coupons.

Article 12 Taxes and Expenses

  1. Members are responsible for taxes and incidental expenses incurred as a result of acquisition, use and exchange for the Privileges of Coupons.

Article 13 Loss and Suspension of Membership Qualification

  1. In the event that Members lose membership qualification, all Coupons held by Members shall be expired, as well as the right to use Coupons for Settlement, the right to exchange Coupons for the Privileges, and all other rights associated with use of the Services.

Article 14 Exemptions

  1. The Company will do its best to operate the Services on the basis of the state of technology at that time, however it shall not guarantee that the Services are free of problems. The Company shall not be liable for interruptions, delays, suspension of systems due to a force majeure event that are not attributable to the Company such as failure of communications circuits and computers etc., data loss, problems with use of Coupons and damages due to unauthorized access of data, and any other damages incurred by Members in relation to the Services.
  2. Shop Coupons are coupons issued by Shops. The Company has no concern with the content and condition of use of Shop Coupons and shall undertake no responsibility for losses sustained by Members due to the use of Shop Coupons or inability to use Shop Coupons except where there is any cause attributable to the Company.
  3. Even if the damage is caused to Members due to reasons attributable to the Company in connection with the Services, the damage to be compensated shall be limited to the direct and ordinary damage actually caused, unless it is due to the willful misconduct or gross negligence of the Company.

Article 15 Changes in the Services

  1. The Company may change Terms of Use, guidelines, etc., the content of the Services or the conditions of provision of the Services, or terminate or suspend the Services without prior notice to Members (including, but not limited to, abolition of Coupons, suspension of use of Coupons, suspension of issuing Coupons, and change in Coupons content, and changes of the designated websites), which Members shall accept in advance.


Established on September 16th, 2010
Revised on October 2nd, 2023

*This English version of Terms and Conditions is provided for reference purpose only. In the event of any conflict or inconsistency between the Japanese and English versions, the Japanese version shall prevail.

Terms and Conditions for Coupons such as Hometown Tax Coupon

Article 1 Purpose

  1. This Terms of Use shall stipulate the terms and conditions for providing the hometown tax coupon and others which are designated by the Rakuten Group, Inc (hereinafter referred to as the "Company") and the related services (hereinafter referred to as the "Services") by the Company to members who have registered as members (hereinafter referred to as "Members") under the Rakuten Membership Rules (hereinafter referred to as the "Membership Agreement").
  2. Rules, guidelines etc. otherwise specified by the Company (hereinafter referred to as "guidelines etc.") and the Membership Agreement shall be applied to matters regarding the Services not stipulated in this Terms of Use.
  3. If this Terms of Use applicable to the transaction to which Coupons apply differ from other Terms of Use applicable to the transaction between the Company and Members, this Terms of Use shall be applied.

Article 2 Coupons such as Hometown Tax Coupons

  1. Coupons such as hometown tax coupons and others which are designated by the Company provided by the Company in the Services (hereinafter referred to as "Coupons") are issued by the Company or third parties designated by the Company, which can be used at the websites designated by the Company or third parties and applications for using them (hereinafter referred to as the "designated websites").
  2. The Company shall separately determine for each Coupon the conditions for granting Coupons such as donations to the local government by Members, the content of Services that Members can receive with Coupons, the valid period of Coupons, conditions of use and other conditions. Members shall use Coupons after confirming these conditions each time of receipt.
  3. When Members satisfy the granting conditions prescribed for each Coupon, the Company shall grant Coupons to Members.
  4. When the Company (including the third parties designated by the Company, the same applies hereinafter) designates Coupons acquisition method, including clicking at a given website, inputting URLs and others, Members shall follow the predetermined procedures to acquire Coupons.
  5. Members are able to use Coupons in the manner prescribed by the Company when the conditions of use specified by the Company is satisfied.

Article 3 Management of Coupons

  1. The Company shall announce to Members the number and content etc. of Coupons held by Members in the prescribed method.
  2. The final decision on the number and content of Coupons in Paragraph 1 shall be made by the Company, and Members shall follow such decision.

Article 4 Prohibitions on Transfer of Coupons

  1. Members may not transfer to third parties or pledge Coupons they hold or share Coupons among Members.
  2. A member with multiple membership registration may not transfer Coupons owned in one membership registration to another or total such Coupons.

Article 5 Cancellation or Extinguishment of Coupons

  1. When the Company judges that Members fall under any of the following, the Company may set limit to use part or all of Coupons held by Members without prior notification.
    (1) If, after Coupons are granted, it becomes clear to the Company that Members do not satisfy the conditions for granting of Coupons.
    (2) In the event that Members conduct illegal acts or misconduct.
    (3) In case where Members violate these Terms of Use, Membership Agreement or other terms or rules etc. established by the Company.
    (4) The Company otherwise deems it appropriate to cancel Coupons granted to Members based on reasonable grounds.
  2. If the Company reasonably judges that it is appropriate to cancel Coupons granted to Members due to technical or administrative reasons, such as when the Company issues Coupons with different contents than planned, the Company may cancel part or all of Coupons held by Members without prior notification until Members actually receive or use goods or services, regardless of whether or not conclusion of contracts set forth in the designated websites.
  3. Unless Members use Coupons during the valid period defined for each Coupon, Coupons shall be automatically expired after the expiration date.

Article 6 Use of Coupons for Settlement

  1. In accordance with the conditions of use for Coupons held by Members, Members may use Coupons as means of payment to all or part of the payment of the price of goods or services (including shipping fees, commission and consumption taxes, the same applies hereinafter) (hereinafter referred to as "Settlement") on the designated websites in the method as prescribed by the Company.
  2. The Company may restrict services or products, etc. to which Coupons may be applied as described in the preceding paragraph or set conditions on the use of Coupons.
  3. Members, after completing Settlement without using Coupons, cannot subsequently request the Company or counterparty to the transaction to use Coupons.
  4. In the event that Members wish to cancel use of Coupons, or cancel or change transactions settled with Coupons, they shall resolve the cancelation or the change directly with counterparty to the transaction. The Company will not return or reissue Coupons, or refund the amount paid with Coupons except where there is any cause attributable to the Company. If there are separate provisions stipulating the content of and conditions of use for Coupons, these provisions shall be complied with.
  5. When using Coupons for Settlement, even if the amount of payment or other enjoyed benefits entitled with Coupons exceed the settlement price, Members shall not request the Company or counterparties to the transaction to refund the difference between Coupons and the settlement price (irrespective of whether it is in cash, points, coupons and any other medium), or to provide extra goods or services.

Article 7 Accidents, etc.

  1. In the event that products or services purchased with Coupons are lost, stolen, damaged, broken during or after delivery, or delivery is delayed, the Company shall not bear any responsibility or return Coupons unless these accidents arise due to any cause attributable to the Company.

Article 8 Cancelation of Coupons After Use

  1. If Coupons are canceled in accordance with Article 5 after Members have used them in Settlement, transactions which are objects of Settlement may be canceled or reserved. In cases arising from Article 5, Paragraph 2, the Company may cancel transactions which are objects of Settlement until Members actually receive or use goods or services, regardless of whether or not conclusion of contracts set forth in the designated websites.

Article 9 Prohibition on Cashing Coupons

  1. Members may not cash Coupons in any circumstances.

Article 10 Refund

  1. Members may not get a refund Coupons except in cases of prescribed by Company.

Article 11 Use of Coupons by Third Parties

  1. Coupons held by Members may only be used by that Members, and not by a third party.
  2. If user IDs and passwords entered when using Coupons are confirmed to be identical to the registered user IDs and passwords in a manner prescribed by the Company, the Company shall deem it Members' use of Coupons.

Article 12 Taxes and Expenses

  1. Members are responsible for taxes and incidental expenses incurred as a result of acquisition, use and exchange for the Privileges of Coupons.

Article 13 Loss and Suspension of Membership Qualification

  1. In the event that Members lose membership qualification, all Coupons held by Members shall be expired, as well as the right to use Coupons for Settlement, the right to exchange Coupons for the Privileges, and all other rights associated with use of the Services.

Article 14 Exemptions

  1. The Company will do its best to operate the Services on the basis of the state of technology at that time, however it shall not guarantee that the Services are free of problems. The Company shall not be liable for interruptions, delays, suspension of systems due to a force majeure event that are not attributable to the Company such as failure of communications circuits and computers etc., data loss, problems with use of Coupons and damages due to unauthorized access of data, and any other damages incurred by Members in relation to the Services.
  2. Even if the damage is caused to Members due to reasons attributable to the Company in connection with the Services, the damage to be compensated shall be limited to the direct and ordinary damage actually caused, unless it is due to the willful misconduct or gross negligence of the Company.

Article 15 Changes in the Services

  1. The Company may change Terms of Use, guidelines, etc., the content of the Services or the conditions of provision of the Services, or terminate or suspend the Services without prior notice to Members (including, but not limited to, abolition of Coupons, suspension of use of Coupons, suspension of issuing Coupons, and change in Coupons content, and changes of the designated websites), which Members shall accept in advance.


Established on October 2nd, 2023

*This English version of Terms and Conditions is provided for reference purpose only. In the event of any conflict or inconsistency between the Japanese and English versions, the Japanese version shall prevail.

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